So what, they have a very bad support, I still want to restore my account, last time I waited 2 months to restore it, and they changed something again ! I didn't use the google authentificator, I used sms before, now they ask for that but I didn't have it, and when I wanted to verify my identity they didn't accept, they said I am in an other country, so what I did send them my id and everything and I can prove that is me.
Thanks god I don't have a lot there !
I hope you'll be able to sort thos all out with them soon.