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The URL sent was https://steemit.com/travel/@gina2017/my-first-time-in-bali#comments

The #comments at the end makes it an invalid URL and we couldn't vote on it as it didn't validate to a valid URL.

@themarkymark can I just ask a refund?

We are unable to do refunds for user errors, I am sorry.

You can read about our refund policy here.