@jrcornel Maybe that explains why they're taking so long to verify new accounts at the moment. I'm really getting impatient! Hope they resolve things quickly, I've already been waiting for more than 7 days for a response.
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I had similar delays but I sent a support ticket and it went through. Mind you recently they've had something like a 100,000 new users per day. The app has been number 1 on IOS and Google Play, so its expected that there would annoying delays at this time.