regarding onboarding new people on STEEMIT, there's apparently a huge backlog right now, like 50K or so! If your friend is still having trouble getting approved after a week or so, have him visit the steem.chat help forum. They should be able to help get him all sorted out!
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Without him not fully registered on steemit?....is that possible?.....so i could ask him to join
steem.chat has a separate registration process from steemit.com, just click on "Register a new account". You could also go on steem.chat and ask on his behalf as well if you'd like.