Those who say it's not transformational may not fully understand the tech and how to utilize or incorporate it in their daily task. They may just be using it for questions and answers so it looks to them like another Google search.
I recommend prompt engineering to them.
Your AI is as good as the prompt you give him.
I would say it is normal. Humans resist change, especially when it comes to technology. They eventually adapt.
Many fought the Internet 25 years ago.