For those who cannot find the ticketing system here65 os a link to contact Customer Support. :envelope: Also, as of April 2017 a video created by @smks15 has been added to the bottom of this thread for those who would like a video reference. :projector:
On that page there are help articles and information, but in the upper right is a "submit ticket" hyperlink that opens a form page. Click the drop-down box on the forum and proceed.
There are some email addresses for Fiverr including [email protected]. I don't recommend them because tickets get higher priority than emails. Emails can also be lost in transit.
There are no published phone numbers for Fiverr. If your mother is a Fiverr staff member, call her mobile. Otherwise, use the ticket system. :wink:
1.) Customer Support page: 
2.) Ticket Submission Form start:
3.... Continue filling in fields until you submit. You will have the opportunity to describe the issue in detail and upload files if needed.
If you would like to view a video, see below in this thread :clapper::arrow_double_down:
To easily find this post again, search for keyword FIVERRCONTACT
nice