• alacrity (25)in #uce72 • 7 years ago

  Understanding Customer Experience: the Boyne Resorts Mini Case

  Boyne Resorts has developed an employee program to enhance customer experience. Source: How does it work? In my opinion: the modules aim to make the customers…

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• alacrity (25)in #uce72 • 7 years ago

  UCE72 Reflection: Understanding Customer Experience

  It was really interesting to learn about studies on satisfaction, and that it is both a function of cognition and emotion. Learning through the topic brings me back to the days…

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• alacrity (25)in #uce72 • 7 years ago

  A new experience

  Experience is the best teacher. In over the past year or so, I have had the opportunity to contemplate what kind of 'teachers' to seek in this respect, and how to pursue that.…

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