well I really have nothing in the name of a "balance" with them, but I actually did all that verification stuff with them initially when they did open. After they stopped dealing with steem and sbd I kinda started disliking them little by little. I really hope they get their issues sorted out quickly, because some poeple might just forget to check their mail and have this particular mail buried by countless others, only to check 15 days later and find that al hell has been let loose. THat would really be a heart-shattering...
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