His private key is working, but his master is not working, so I suggest him to create a new account and just send his coins to that new account, I think this is the best option, because we don't know what will happen next if someone has access to that master key.
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We can try but he has to come to the terminal ( he did now he meds to add an intro and all is ok ) but your way is a possible one aswell, only the rep
Is gone from the old account t