hi @bluelightbandit! We don't have an installation team since projects are shipped all over the world, but I often give advice to and check in with the installers. For the Mermaid Mosaic project for example, the installers checked in with us as they prepared so that they were sure they were keeping the integrity of the aesthetic. If I'm shipping out of town, I make it extremely user-friendly for the installers so they can effortlessly get it right.
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That makes sense. Have you ever had a "project nightmare" due to an installation crew?
lol yes! just had one recently and with a local project no less. I met with the installer and gave instructions which they didn't follow since they didn't agree. The client likes it though and I don't think it's a nightmare per se, but bad design decisions and I would never show it as a part of my portfolio. Tile setters are excellent at geometric solutions, but usually not design so it was unfortunate that they decided that they knew better.