I received my ledger yesterday and configured it in 5 minutes. I got SUCCESS message. Then I wanted to check how I was able to access my wallets. I installed the Bitcoin chrome App, entered device pin code. Unfortunately it could not connect to the ledger and I could not see my wallet.
Everything looked fine but it did not work. I checked the Ether wallet, It worked very well. So, something was wrong on the Bitcoin Wallet App on the chrome browser or my device.
I googled and found lots of solutions but none of them worked. I then decided to uninstall the Bitcoin from the device and reinstall it. I uninstalled it but could not install it. Why? Insufficient memory. I had to remove more Crypto wallets from the ledger to make more memory available, and I did. I eventually installed Bitcoin wallet on the device and it worked like a boss.
If chrome app does not connect to your wallet on the new Ledger device, do not panic! JUST Uninstall it first and then Reinstall it. It would work!
As always, be smart and think more!