Indeed.
My experience was that they kept alternately ignoring my requests completely, responding without addressing my concerns, or passing off the buck to my being a "newbie," which is when I finally lost it and told the person in question that I took my first computer course when he was likely not yet born. Newbie my ass.
I dislike any company that fails to take responsibility and actually FIX the issue, rather than just shifting blame.
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He used the word "newbie"? That's crossing a lot of lines.
I had some bad experiences with Fiverr when something went wrong with Bitcoin. They would give me a definition of Bitcoin and tell me it wasn't available in my country. Really poor training. All of their support staff were like that.
I don't recall him actually using the word newbie, but he was phrasing things as though he was speaking with an imbecilic three year old, and I finally let him have it. I have a long fuse, but I do have my limits. ;-)