They like to watch and see who is most persistent and will wait for up to 2 hours to log on. They can crank the fees by a couple of extra points for anyone that is willing to wait that long.
I made that story up. Probably not happening at Kraken. Easier to blame incompetence and lack of preparation.
Now if this was Amazon, those dudes do have the AI to crank up fees a few extra percentage points on those that show a willingness to pay.
Jeff Bezos isn' the richest man in the world due to altruism
STEEM On !!
DaveB