Well i am not from Poloniex but i am with them for more than a month.. the only thing i did in start was to sent my documents for verified account which is still pending but I never got any withdrawal problem with them... i used Steem, BCN, NEM, RIPPLE and Bitcoin and all transactions worked well without any delay... So i am not saying they are good or bad!!! But with me so far everything works fine..
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And hopefully it stays that way, but if you use them enough.. you might see some glitches/lag/errors for sure. I've went through tens of thousands of dollars worth of transactions and it seemed okay at first, but then the more I started using it the worse it got.
I am agree with you.. well brokers all over the world have issues.. from price manipulation to rip off accounts etc.. dude we are in a world where nothing is for sure... Nothing!