It is truly outrageous and highly irresponsible for such a busy exchange with so many transaction fees to not implement a fast and friendly customer service and communications department with a targeted response time of less thann 1 business day. It will be their downfall in the end. Sooner rather than later.
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Polo is really driving its business in the ground this way. Either they invest and make it work or users should avoid Polo at all costs.
I avoid ALL centralized exchanges at all costs. That's why God (er, Daniel Larimer), invented the DEX - the bitshares decentralized exchange. https://bitshares.org/
Yes, bitshares is the solution for the centralized exchanges problem/risk and the fastest out there (with 1.5 secs average transaction time !!!) not to mention the smartcoins like bitUSD,bitCNY,bitEUR,bitGOLD,bitBTC etc. that are perfect for fast hedging (1.5 secs/transaction) and controlled and secured from the bts blockchain itself !
You are absolutely right.. you are a number and not a person in their eyes.
How I interact with you. There are some posts that I have but still not perfect. I hope you will see it. @jondahl