Ok so, what happened is , similer problem happened to me, and this issue is fatal from their side. first thing I did is I contacted them on twitter , they sent me an email saying make sure that 2fa app is synced and clear cookies and catch . And of course all of these didn't work. Then I sent them email saying that I will post about this issue on reddit and twitter if my issue didn't resolve, and after this I was able to log in after 6 hours. I reallly don't know till now what was the problem, but I am 100% sure it is Cexio mistake and they use this method to trade with your balance for a while and then bring you back your account.
We are sorry that 2FA disabling took some time and glad that the issue has been resolved.
Please be assured, those difficulties, that you have experienced connected to technical reasons and support overload only, there are no bad intentions behind.
Since your issue, we have increased the number of support team members by 300%. The Compliance department has grown by 400%. The financial support team dealing with the customers’ funds issues (wires/transfers/cards) has tripled. For more information about our updates please get acquainted with the whole article: https://blog.cex.io/news/recent_updates-16999
We are sorry to hear that you were unhappy with our service.
2FA disabling procedure is time-consuming and depends on the loading of our Support team. We strongly care about our Users' accounts security, thus, we check all the ownership verification information manually.
Currently, 2FA disabling is taking less than a few hours as we have increased the number of agents in 3 times. Average first reply time is 10 minutes now.
Ok so, what happened is , similer problem happened to me, and this issue is fatal from their side. first thing I did is I contacted them on twitter , they sent me an email saying make sure that 2fa app is synced and clear cookies and catch . And of course all of these didn't work. Then I sent them email saying that I will post about this issue on reddit and twitter if my issue didn't resolve, and after this I was able to log in after 6 hours. I reallly don't know till now what was the problem, but I am 100% sure it is Cexio mistake and they use this method to trade with your balance for a while and then bring you back your account.
I suggest you read : https://www.trustpilot.com/review/cex.io and https://steemit.com/cex/@gobeno/cex-io-class-action-fraudulent-scam-exchange
Dear maen,
We are sorry that 2FA disabling took some time and glad that the issue has been resolved.
Please be assured, those difficulties, that you have experienced connected to technical reasons and support overload only, there are no bad intentions behind.
Since your issue, we have increased the number of support team members by 300%. The Compliance department has grown by 400%. The financial support team dealing with the customers’ funds issues (wires/transfers/cards) has tripled. For more information about our updates please get acquainted with the whole article: https://blog.cex.io/news/recent_updates-16999
In case you need any assistance with CEX.IO you may feel free to contact our Support team 24/7 365: https://support.cex.io/hc/en-us/requests/new
Dear philk,
Thank you for your post.
We are sorry to hear that you were unhappy with our service.
2FA disabling procedure is time-consuming and depends on the loading of our Support team. We strongly care about our Users' accounts security, thus, we check all the ownership verification information manually.
Currently, 2FA disabling is taking less than a few hours as we have increased the number of agents in 3 times. Average first reply time is 10 minutes now.
In case you need any assistance in future please feel free to contact our Customer Support team via next channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre
https://www.facebook.com/CEX.IO - our Facebook page
https://twitter.com/cex_io - our Twitter
We would be happy to help you 24/7.