Speaking at the Economic Club of New York, the head of the largest money transfer company in the world explained that customers lean toward fiat money over digital currencies because of the possibility for broader usability of hard assets like cash. "The consumers tell us what they want. People aren't paying their hospital bills in cryptos." According to Ersek, central banks are unwiling give up control over their local currency to shift to a digital or decentralized alternative. He said that "nations are built on flags, constitutions, borders and currencies," adding that no central bank home to a reserve currency would consider giving up that kind of control.
In December of last year, Western Union launched a campaign against wire transfer transactions involving digital currency exchanges due to the company's internal regulations.
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