Hi Katiesa,
Thank you for reaching out and I'm very sorry for the experience you've had.
I notice there is no support ticket ID in your post. Please send a support ticket ID my way and I will make sure your issue is resolved immediately.
Thank you very much, and apologies once again.
-Kethfinex
@bfx Thank you for your trustful reply. I will share @bfx's thoughtful response to the EOS Korean community KOREOS.IO, and I'm sure it will make a very positive reputation about bitfinex and your BP election. On behalf of the Korean EOS community, I would like to thank you.
Best regards -
Thank you for your kind words. I look forward to future collaborations with you and the community.
Best wishes.
Thank you so much for reaching me and my problems
My ticket number is {#119130} I would like to know what should I do further and how long do I have to wait? I heartily thank you once again
Regards
Hi Katiesa
Apologies for not following up earlier.
We will be registering 0x1151314c646Ce4E0eFD76d1aF4760aE66a9Fe30F (as well as all other public addresses that we own) in the snapshot, so we can try to get back your tokens and credit back your account with MainNet tokens as soon as the migration is completed.
We are discussing with the required parties to make sure this process will go as smooth as possible.
If we don't get back to you in the first days of June please make sure to reach us on Telegram (@bfxtelegram) and ask for Paolo Ardoino.
Thank you for your understanding, and apologies once again for not resolving this earlier.
Good morning Paolo,
Thank you for the prompt response. I will continue to monitor the status of my case as I expect to recover all lost tokens.
The Korean EOS community is very involved in this process so I will share your message with them as well.
I will definitely reach out to you if the EOS tokens are not recovered by early June.
Thanks,
Katiesa
Hi
I really appreciated and feeling safe investing in bitfinex. I am curious , i love to vote for BP. But do i have to wait for my account to be resolve in June ? I really dont want to waste my vote if i can.
thank you so much once again
Hi
Getting back on my issue again. I am sure will work out well. I waited long and still don’t mind waiting for a while. The question is i was informed by bitfinex wait till June 1st but today is ....... I am really not sure what process going through and how long will take? If anybody could answer me about approximate time would be appreciated.
Other-thing I love to vote . What is the process for voting? I really don’t want to waste my voting right.
Thank you so much, waiting for reply.