I left poloniex once I started reading horror stories of their support services. Never went back as I really do lack the patience and strength to wait for more than half a year to get my problems solved; if it was me I would have given up hope of ever having it resolved. Congratulations on getting yours solved. Thanks for sharing.
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And they were featured on my blog over and over! A company cannot withstand all their customers out there on twitter, facebook and the rest talking about quitting and missing money. But now it's on the blockchain here on steemit. Forever!
I think I saw one of your posts talking about them. I'm really happy the support came through. Who knows if they've upgraded their system. I try to avoid firms with slow support services.