Your disclosure is extremely vital.
Is there a chance you can attempt to make a transaction; and, see if the results are better?
I currently have an open ticket, that has been partially resolved. Their staff is volunteer only, so it's a slow process; but, they do respond. I chalk this up to part of the decentralization experience.
I ask that you give it another go; and make a new post about your experience past and current.
Thanks for sharing. At least I've been warned. Certainly there would be more disgruntled voices if things were a 'scam'...I mean sirens were blaring with BCC. Anyone who didn't listen just weren't listening.
Btw, for future reference, it's best to pursue things like this; because it helps make their platform better. They want happy customers, so they can grow their popularity.
Peace.