Exchange Bittrex Thousands of accounts closed

in #bittrex7 years ago (edited)

Just seen Today. Really bittrex!!

"Cointelegraph recently began receiving complaints about the Bittrex exchange disabling users’ accounts for no apparent reason. One consistent theme in every complaint we’ve received is that users have attempted to open tickets and have even sought help on the exchange’s Slack, only to be ignored and banned, respectively.

One user complained that he has six Bitcoin in his Bittrex account--over $30,000 at today’s values--and no longer has access to his funds and receives no answers to his support tickets."

The silence is deafening

"Bittrex did not respond to our request for comment. Bittrex.com/news is blank. An attempt to sign up for their Slack channel failed, with the message “invite_limit_reached.” Bittrex’s Facebook page simply directs any users with problems to go to their support website and file a ticket.

There is no announcement on Twitter."

Bizarre behavior

"Given these and other unfortunate events, it’s not surprising that users would become very worried when thousands of accounts are apparently frozen without notice and when Bittrex’s support team will not answer support tickets.

The banning of users from Bittrex’s support Slack is perhaps the most alarming aspect of these reports. Even if a company is overwhelmed with support requests, banning customers from Slack seems highly unusual."