Have you had any luck? I tried their basic verification but that did not work.. site prompted me to get an enhanced verification. I jumped through all their hoops but got an error and now after submitting a ticket to support haven't heard anything from them. I'd like to get my $400 BTC off there ASAP but its looking like I may have to cut my losses. what a scam.
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I just stopped using them after they cut my withdrawls back. Plenty of better options popping up every day.
They operate under a business licence so can be muscled by the man to conform or closed.
Making a fuss somewhere public might help?
Good luck
thank you!