Awww...I know how irritating it can be...
Just wanting to reap the fruit of your investment but unable to do so...
It feels like an itch that you cant scratch...
Just be patient and hopeful my friend...Cheers
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Have received a new reply from Support today, and they regret the long wait.
And they will look at it as soon as they have the opportunity for they have very many requests now
Hope they better look sooner than latter!