We only have one transaction blocked from 5/18 and it was steem sent from a different account (not prinzvalium). That user has contacted us via email and we replied to him with further information. If that user is you, maybe you didn't receive our email? If so, please resend your email request and we'll attempt a reply from a different email address (maybe our reply was blocked by a spam blocker).
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Ok, thank you. Your support mail was in the spam folder. I didn't look into this folder, because I marked the blocktrade registration mail as not spam. Strange. I sent an answer. Thank you.