Hi @blocktrades. I did my first transaction just now and mistook the instructions. I thought I was supposed to send just above the transaction fee in order for my trade to process. So that's what I did, and of course, all of the fees minus the transferred SBD = 0, and as such no BTC was transferred to my nominated address. I was smarter the second time around.
I was wondering if it was possible to get a refund for my first mistaken transaction?? Please? Cheers.
It looks like you're lucky because the amount you sent was just small enough that we didn't send any bitcoin at all. So our system didn't have to pay the fee and I've refunded you. Note if you'd sent just a bit more, the fee would have been payed and the money would be gone. That's why we have that second number which is the amount we suggest you send in order to get a reasonable rate after paying the flat fee to the bitcoin network
Btw, it's better to send support requests to our support address: [email protected]. Those get processed quicker and more reliably than messages sent here.
Thank you @blocktrades