Managing front desk is not an easy job but when done with sincerity then it would never pose a problem to others; instead, it leads you further on your career path. All - in - all, we must be prepared to face out of the box situations as are the cases that you have illustrated in the article above.
After all, a confident you can create wonders in a short span of time, of course by working hard plus smart @krazykrista.
Yes, many random situations, it really validates the expression "think on your feet"