Great post. Something more business owners and managers need to think about. This also reminds me of the Fair Process principle of Blue Ocean Strategy, which includes Engagement, Explanation and Expectation Clarity. A manager has to engage the employees by involving individuals in the decision making process. This shows respect. Explanation means that everyone involved and affected should understand why final strategic decisions are made. An explanation of rationale builds confidence among employees that managers have considered their opinions and have made decisions impartially in the overall interest of the company. And finally, Expectation Clarity requires that managers clearly state what is expected of employees, so that they know up front the standards by which their work will be judged and the consequences of failure.
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