Every accomplished rental property manager knows that the key to business success is delivering consistently positive guest experiences, but what does that mean exactly? What qualifies as a superior guest experience today?
At BookingTeam.com, we work with property managers and owners to simplify every aspect of rental management, from marketing your listings to scheduling maintenance. Our platform offloads a lot of routine work so that you can improve and focus on the core of your business--the guest experience. To create consistently superior experiences, remember these tips.
1. Know your guests.
What type of guests book your properties? Is it primarily families, young people, or groups? Why do they stay with you? Is it the location, amenities, environment, online recommendations or a mixture of all those factors?
To provide excellent service in any business, it is critical to know who your customers are and what they value. With the right technology, you can learn more about your guests and cater better to their specific needs and preferences.
2. Make every stay feel personal.
You might be surprised by the impact simply using a person’s first name has on their impression of you. Customize confirmation emails so that they are personalized with the guest’s name. When they check-in, welcome them by their name and use it when you see them during their stay.
Make it a point to become familiar with what your guests like and dislike. Repeat guests often come back because they’ve already developed a relationship with you and you know their preferences.
3. Provide insider recommendations, exclusive deals, and freebies.
Everybody loves deals and freebies, especially in the hospitality industry. Offering exclusive deals or free perks to guests such as spa time or a welcome basket of goodies makes your property stand out. Even giving them recommendations like popular activities to do and the best restaurants or attractions to visit enhances the experience. It shows that you are willing to go beyond the minimum to make sure that guests enjoy their stay.
4. Value their time.
Time is precious. Appreciate the fact that guests are passing some of their time at your property. Have rooms ready when guests arrive for check-in. Accommodate them with luggage storage if they need to check-in or out late. Show you care about their time with speedy responses and attentive service.
5. Prioritize cleanliness and upkeep.
One of the most important, basic requirements for guest satisfaction is cleanliness. Yet, some properties still lack in this department, and it hurts their business significantly. With BookingTeam.com, you can have routine maintenance and housekeeping scheduled for you so that you can make sure properties are always ready for the next guest.
6. Listen to your guests.
Oftentimes, when properties can’t seem to figure out why several guest experiences have been negative, it is because they aren’t listening. Nobody wants to receive a negative review. However, it can reveal parts of your business that need improvement but you’ve never thought of it or simply overlooked it. Listening to all feedback--both negative and positive--can help you hone your business so that you consistently deliver superior service.
However, don’t rely on negative reviews to get valuable feedback. In fact, you should ask guests to respond to survey or leave feedback after every stay. This way, you get their suggestions and avoid many negative reviews from being written in the first place.
7. Embrace technology.
Managing a rental property is a lot of work, especially when you have multiple units in different locations. Trying to handle it all on your own requires marketing savvy, customer service experience, financial expertise, as well as organizational skills and countless other responsibilities.
Luckily, technology can help. BookingTeam.com allows property managers to offload routine work, learn more about their properties and guests and stay organized.
Our platform pairs managers with a team of booking professionals that are available 24/7 to answer any questions and complete critical tasks. With more time on your hands, you can focus on crafting superior guest experiences and on expanding your business.
Yeah, you have to listen to your guests. Not only does it make those guests happy but helps you anticipate what questions or needs your future guests will have.
I look forward to finalising my first property and utilising bookingteam.com
Your key point - know your guest is the most important thing because it's him/her for whom you are today
I like your your thoughts, how you can deal with your guest on a holiday.
Please make sure that your guest are happy when they leave your rental house.
Afterall, GUESTS ARE GOD. @bookingteam.com
@bookingteam.com you're very broadminded
Thank You for giving such impressive information for us
Great information. Thanks.
Good tips on delivering superior guest experience which if implemented well will gurantee customer satisfaction leading to more sales. Thanks @bookingteam.com for another good post, keep it up. Upvoted in order to send in my support.
Great job, you have don Justice to the subject matter, your quite correct, this point you outline are very essential in businesses operation generally. Thanks for sharing.
great informative post.
Key 8. Treat them like you want to be treated.
Great information for people just getting into rental properties
Even if you have one rental property it is still good to hire someone to manage it so you can have time to work on buying the next one!
Short term vacation rental is not a passive income strategy. You got take calls, manage your visitors, resupply, clean up after guests, and wash linens and sheets. It's a tons of work. However, if you can automate your processes, this will free up more time for you to focus and acquire more properties to scale your business.
Bookingteam.com seems like a reputable business where you can hand them your trust and collect your check.
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Nice tips for hosts. Connecting to guests is very important. And some free food and snacks leaves a very positive review. Nice post.
Hi, @bookingteam.com,
Thank you for the great post as always. In the age of Tripadvisor etc, we Travel Consultants have an even greater need to distinguish ourselves. Creating a powerful, pleasant and permanent experience is where we can shine. Thanks again!!
@vacationonadime
Property management is a lot of work indeed... but with the correct mindset and attitude it shouldn't be too hard. Thanks for sharing.
::) it's all to do with money not that mindset or mindset is a money
Nice article!
wonderful post I just up-voted you
Nice post, please follback n vote n comment @hadimemories. Need your help upvote. Thanks
thank you for sharing
I like your post great post about guests learn new things useful for me thanks ,man.
Is that why no one wants to come over to my house?
Thanks for making such a great service. Loved it.
All points are valid, I consider knowing your guests the most important one, as the rest can be accommodated easily if you know who your guests will be.
A very interesting post. Could you do post on setting up a small holiday business offering craft experiences? I want to do this for next year now that I have bought a suitable property in Spain. Thanks for the information here though. X
I like. You best information...
Thank you @bookingsteem ..
I rent an apartment for a long time. Like, you manage to get along with the tenants.
I wish more people did things like this, thanks for sharing!
You should understand consumer ...there needs
visit my post
its very wonderful
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EXCELENTE CONTENIDO E INTERESANTE NO HABLO ELMISMO IDIOMA PERO AUN LO PRECISO FUE LO NECESARIO. TE INVITO A SEGUIRME Y TIENES MI VOTO
As soon as you're free and clear on your property that's a real success of managing it
extraordinary..
Excellent post about property! Thank you for creating such valuable content :) For that, I will now follow you :) And upvote!
Where in your opinion is the best location currently to buy property?
great tips, thanx for sharing! upvoted
Interesting read. Keep it up
Coming from someone who travels often because of work I would say you hit the major points of sustaining a business with repeat customers. To me one of the most important forms of advertisement is word of mouth. I don't know about anyone else but if I had a great experience, I tell people about it. The same can be said when you have a bad experience...Take the time to know your guests! Great article!
Why are there so many upvotes for the marketing articles for bookingteam.com
Just dont get it
Working at a 5 star 5 diamond location i can say this is spot on. Creating that lasting memory for guests is one of my favorite parts of the job. Thanks for sharing
I recently used Airbnb for the first time on our honeymoon in France. The first place we stayed in wasn't clean when we arrived. Nothing could be worse for your guests. I would suggest if this ever happens, credit them the cleaning fee.
Next, the small touches. At one of the Airbnb's, the owner had a grocery bag hanging near the door. When we walked in it's the first thing we noticed. He then took out a local map and showed us around town. He pointed out areas of interest and past guests fav places and restaurants. Still another Airbnb put out water bottles for us when we arrived. Being "greeted" by a cookie and water bottle cannot be understated.
The best airbnb we stayed in had the things above AND extra pillows and towels. They charged a premium and we were glad to pay it
great post. thank you
Nice info thanks for share buddy :)
I worked a summer in a remote resort once and two of the points you mentions were very evident to the customers. Listening to them and embrace technology. Customers came to disconnect from the outside world, but wanted the ease of booking their trip. Moreso, after leaving they really gave feedback we wouldn't otherwise realize.
really helps
great , am into real estate business too but selling not rental so far . seems you have got a good experience , if you have valuable tips in buying/selling too , please write them :) , Thanks for this post too
Interesting ways to improve the guest experience. Nice.
I really agree with the fact that we have to listen to our guest al the 7 advices are pretty useful and I'll take them to offer a more interesting experience to my guest and thanks for your post
Customer is king 👑
Thats fantastic! 💪
Personal attention beats mass accommodations, I say. A gift should be a meaningful gift, not some arbitrary basket of items.