Thank you for the reply and for your upvote. Focusing on the internal customer to quickly reverse the focus of a company into a self-policing engine of quality goods and services is quite easy. If you would like the long version with more success stories my book is available on amazon: https://www.amazon.com/Made-America-Culture-Continuous-Improvement-ebook/dp/B008NX3V2K/ref=sr_1_1?ie=UTF8&qid=1522791836&sr=8-1&keywords=Made+in+America%3A+Rapid+Culture+Change
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