This is very good advice and everyone who works in the hospitality industry should read through it! In my opinion the most important thing is the paragraph of Maintain cool, cause for me, as a guest, it would be terrible if a person freaks out. It's always great to get the feeling that at least one person has everything under control, whenever you have a bad day or experience. :) Thank you for sharing this post with us and the useful help! I'm looking forward to your next post!
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