I knew a man, was in a systems psychology class with him, who got a job with Amazon and what he was called to do was counsel (via phone of course) those Amazon employees who worked from their desks at home and seemed to be having lot's of domestic squabbles with spouses and children who couldn't make the separation of job/home. The company saves money and the families suffer in some new way. So, customer service isn't all it's cracked up to be either....
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Let me not be cynical and parody motivational indoctrination (like Despair,inc., Texas), but I will have to say that it's pretty hopeless once we start inventing jobs to help people do their invented jobs, such as solvers to reliable problems. The very act of setting up a customer service is to expect issues. Wishful thinking is not evolving in this way.
