HANGZHOU, -Digital technology has penetrated into various sectors in China, including in terms of ordering food orders in the restaurant 24 hours.
The digital company as well as the e-commerce giant of China, Alibaba became the pioneer. Through innovation, now buy food in some restaurants in China no longer need to face to face with the service.
One restaurant that applies digital technology made by Alibaba is Wu Fang Zhai restaurant in Hangzhou City, Zhejiang Province.
Customers just simply come to the restaurant and order food through Koubei app on his smartphone.
Also read: E-Commerce penetration in China and the Impact for the Village
Orders can be waited for a few minutes and can be taken at the place where the food is located in the middle of the restaurant when it is finished.
During the wait, buyers can play games in the app to earn points that can be redeemed for food discounts.
The restaurant provides special tools for food collection. The special tool is a machine that has lots of microwave-sized boxes numbered.
When the order is finished, the lights on the tool will light up. Customers themselves who can open the tool using a smartphone.
For payment, no need to be done at the checkout, just with Alipay on smartphone. Yes, all can be done only via smartphone and Alipay.
In Hangzhou, people no longer need to carry wallets containing money everywhere. Therefore, payment transactions can be done digitally with Alipay.
Ant Finance representative Liszt said the use of digital technology at Wu Fang Zhai's restaurant has made the restaurant much more efficient.
Since this system was adopted, the restaurant can save on expenses to hire employees and increase the average capacity of restaurant customers.
Initially the restaurant takes 13 people now only enough 1 person outside the chef. Waiting time for food orders so faster than half an hour is now just enough 16 minutes.
"Wholesalers are also up 40 percent, a day can be 300 customers," Liszt said while talking in Hangzhou on Wednesday (19/4/2018).
Now Wu Fang Zhai restaurant can also operate 24 hours a week thanks to the help of vending machines. By scanning QR code on the door of the machine using Koubei or Alipay applications, customers can access all products posted on the machine
Vending machines are equipped with Radio Frequency Identification or RFID so it can instantly detect orders and show prices through smartphone subscribers.
In Hangzhou there are 6 restaurants that already use the technology of Wu Fang Zhai restaurant in Hangzhou.
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