As exchanges are making so much money, hopefully they will reinvest some of it in customer services. Waiting for 3 weeks for tickets to be answered at two different exchanges at present. Not good.
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As exchanges are making so much money, hopefully they will reinvest some of it in customer services. Waiting for 3 weeks for tickets to be answered at two different exchanges at present. Not good.
I believe that is exactly what is happening. Coinbase recently doubled their staff, I think I read somewhere that they were planning on even doubling it again from there in the coming months.
They all need to hire more staff. Wait times are ridiculous. Crypto is supposed to replace the antiquated banking system yet most exchanges are closed to new customers at present and are taking weeks to process withdrawals and deposits and to respond to customers.
It's not easy finding people with any sort of skill who want to work in this country.
They should have factored that in when they accepted thousands of new sign ups that need to be verified! Instead they just thought of all the fat fees and screw the existing customer base!
Yes, could not get approved for over 2 weeks!
I bet they are having to gear up on all fronts to take on so many new accounts in such a short space of time, and all the problems that brings to support as a result. It’s pretty frustrating for users with a problem they need solving pronto, but on the other hand I can see why Coinbase could struggle to service so many users, so many of them brand new.
Sign up is pretty automatic but verification of ID etc is not. The issue is as soon as they start to get swamped, things slow down and people submit more tickets, making the situation worse. I have had issues with other exchanges. I’m still waiting for a withdrawal I made on 30 Dec 17 on one exchange and on another, they suspected hacking so locked the account down (good) but then haven’t responded to tickets for two weeks and won’t allow trading again at present (bad).
Right on. There has to be a consolidation coming so these exchanges can scale. As of this comment its been 3+ weeks and i have yet to hear back form a single exchange. Forget about actually getting verified so I can trade. No wonder the markets have taken a hit.
Customer service is the name of the game in today's business environment.