I agree, but i initiated the withdraw 7 HOURS before they advised on their website that there can be delays. 7 hours. They were well aware of transaction times and they could see on their monitoring systems that there are delays but they did nothing, did not warn their dear customers, only when the shit hit the fans big time. This is not professional approach, quite the opposite. They must adopt or disappear.
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@jomeszaros you are right this is not how you run a company of their size.