Sorry about your loss, this is quite similar to what belemo faced.
It seems something needs to be fixed asap.
You are viewing a single comment's thread from:
Sorry about your loss, this is quite similar to what belemo faced.
It seems something needs to be fixed asap.
Not quite, Belemo was outright stolen of his funds. This exchange is just a bunch of assholes.
There is no recourse to the terrible support structure either. I did manage to find complaint report type ticket form, but they just pasted my complaint into the existing ticket and closed that case :/ They have no issue playing the blame and shame card while dodging options to assist.
That sucks man! Tough lesson to learn but one I’m sure you won’t have again in the future! Test transactions are our friends :D
Yes indeed! Won't get me twice, that is a fact.
I wonder who certifies the exchanges.
News like this discourage people from embracing blockchain.
Their Telegram group is full of people complaining and asking for support help. It's insane how little care and effort they put into helping people who chose to put some trust into the brand / company.
Good question, not sure. It certainly doesn’t help us but I think it puts bad marks on these random exchanges. I don’t know if I put faith in ones I don’t know or hear much of. I’ve never heard of CoinEx.
Coinex has been around for a long while.
I prefer trading with the major exchanges too. Although these growing exchanges offer more upcoming tokens before listing on major exchanges.
I attempted to explain many times to Coinex that the tokens are sitting in their HIVE wallet and just need someone from their side to log in and send them back. There is just a wall of apathy there and I will take every chance I get to recommend against anyone asking for opinions on them. The HIVE keychain has agreed to add a notice/disclaimer for the SWAP.HIVE sends, which I believe will serve as a deterrent for future occurrences. Thank you for reading my story and sharing it as well! I appreciate your time and interaction, it is great to see the positive community support! Hopefully belemo was able to find a path to resolution.