Knowing how to listen is a skill that not everyone has, it is an art that develops to interpret in the best way the words of others, not only for the fact of understanding them but for being placed in a context similar to that of the one who says them and acting under rational criteria... It's not easy, big post. :)
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Yeah, it's not easy at all, but with constant practice and a conscious effort, we will get better at it!
Being able to interpret it in the best way is a great point as well but can be quite tricky...