It's happened to me quite a bit xD Every time I go to any government office that I have to sign in, I sign in and inform them I'm deaf, be it social security, DHR/DES, whatever. I've learned I have to have someone hearing with me because idiots still call me over the intercom.
"Will the deaf person that can't hear this message come to window b12? Deaf person that can't hear this to window B12, thank you"
What makes matters worse is that a lot of the times, someone eventually does get my attention, and they start talking slow and very exaggerated instead of enunciating properly.
Except this one time at Social Security at the local office, I wait a while longer but there's this one dude that actually uses ASL. They started making sure I get him since I started throwing a fit about the lack of accessibility.
Well, they should be sensitive to that, I think they're supposed to provide it, although I'm sure it doesn't happen unless someone says something.
The local office here has a digital sign in thing, you type in your social security number, hit the option for language needs which includes Spanish and Deaf/Hard of Hearing, then what you're there for. I select "Deaf" and it used to just be those guys that think they have to talk very loud and very slowly, which completely kills lip reading.
I'm capable of being oral, however I prefer to sign on account that lip reading is excessively tiring. Requires too much focus and attention.