No technical error, really? That's the whole reason for all of this, was due to a technical error. The network being flooded and not being able to process the large number of users in such a short timeframe is due to a technical error. And yes of course they will make back the money, they're one of the most popular, trusted, and used exchanges there is. This is just a tiny little hump for them get over with many more to come im sure, thats to be expected from a business in the Cryptocurrency world.
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No, a whale dumping ETH and clearing the order book causing a flash crash is not a technical error. The risks of margin were clearly outlined. The exchange operated as it should have and liquidated everyone's position.
Sure a circuit breaker would have stopped this but they did not have one per their terms. Not their fault.