I tried over a year ago to prove my identity to poloniex, and they never bothered to tell me for months whether or not they had the time to review my documents or not. Very bad procedure. I'm having the same problem you are expressing with goldmoney now. They insist that I use my webcam to scan my passport or drivers licence, and that is the only way to send them a crappy image. All of these exchanges keep asking for the name of my secret lovers, my favorite flavor of ice cream, and what my favorite illegal drug is. My goodness, is there any personal information that is safe, and anything they will settle for just to say "Here take my money. Spend it if you want, just take it so I can use it once in a while."
Thanks for the post. It is nice knowing others are running into the same walls. One would think there would be less regulated, better services, and more decentralized exchanges with the speed technology is heading.
Its pissing me right off, normally wouldnt bug me to wait but i owe for a SP delegation and gotta send some bitcoin to my steemit