In general, I have been very pleased with Genesis Mining, but lately I have been having an issue with missed payouts and inaccurate payouts. I know that the entire space is understaffed and under massive attack from hackers, but I hope they get this fixed up soon as I am starting to lose confidence and tired of having to double check each and every payout and trace it to each wallet for the different coins.
You are viewing a single comment's thread from:
hes more than likely not going to comment on that if it doesn't work out he already got his
As I said, I have in the recent past been very pleased with Genesis, but recently have had 4 separate incidences of non-payment for a portion of my hashing. I have tickets with customer service on all of these, so hopefully it works out and my confidence restored. The oldest ticket is from June 5th that is yet to be resolved. I would also have to admit that a couple of the responses from customer service have been hasty and dismissive. One agent actually sent me a copy of the blockchain activity that clearly showed that the payment had not gone through and said, "It looks like the payments are going through." Well payments for other dates had, but not the date in question that I had the ticket on. The evidence was right there on the link she sent to me. As I said, I know they are hiring as fast as they can right now and training is probably very rushed, so I am not going to be too judgmental until something doesn't get resolved properly. But, I am getting tired of waiting for my payouts, having to correct them, and having to submit customer service tickets, then getting some unbelievably inaccurate responses from the customer service reps. I have had two of those inaccurate responses now. The last one today for a payout that was already a day and a half late. The rep said in the email that payout's can occur anytime within 24 hours and dismissed the encounter. Well, it had already been about 40 hours when she responded so I had to reply and re-open the ticket.
Just message them they will push the delivery on your wallet! I do get paid $157 daily from Genesis mining and I have no problem.
Thanks