It took me about 12 days to get my Steem back after I accidentally sent it to a bitcoin wallet. Still learning my way around this brace new world. 😀 Kept updating my ticket with new asks and then, finally, out of disgust, I opened a second ticket with Poloniex and it seems that they responded to that one. Seems like they were back logged or something. Just glad I didn't lose that Steem!
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Ah, good idea to open a new ticket! I wonder if that was the key for you. Glad you got your Steem.