No problem. I know a lot of people, including myself who have had issues setting up the account with the bank. In my case it was on the banks end.
A lot of crypto is "sketchy" at the moment because while the technology is moving fast the infrastructure behind it is trying to catch up.
I would expect to see longer wait times, more identity verification for a lot of services as regulation is also trying to catch up.
I still use coinbase, and it works well most of the time. I actually think there service will get better over time as I mentioned in the post they had 40,000 new users in one day. I am hoping they will quickly adapt and better the company as it grows...but we will see.
As far as alternatives someone posted a list in the comments. If you already have BTC and just want to swicth between assets check out blocktrades or shapeshift. Thanks for the comment!
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Thank you, @digicrypt The movement of crypto currency is certainly making a grand entrance and there is still a few wrinkles to iron out. I'll stay patient.