It's a know issue for people selling there. You make a lot of money short term, but then the chargebacks starts piling up until your account gets frozen by Paypal for 6 month and you loss all the profit plus chargeback fees. I remember that they have a guarantee that if profits go down by 50% they will compensate you. So check it out with their support team.
They also have a new payment option called STP that "should be more safe"
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Thanks for the update. Yeah, perhaps If I had passed a lot of BTC through them, it would have been painful. Luckily I did not use it extensively, not even a whole coin's worth!
Still, pretty raw. I wonder how many people experience this with them? I know I'll never use them again.
There is an unofficial slack channel for sellers, you can got an invite by posting in 1 of the xcoins forums.