You would think with so much money at stake they spend some time and resources not only in producing a great quality product but hiring some temps/allowing excess overtime to deal with customers needing help dealing with a major product usage change.
Man those are some crazy fees. That's going hurt them f not dealt with fast. While I do not use it, and I would be a little more than just very angry if funds became in a trapped/unusable state.
I hope to get the trapped funds back eventually, but the $30 I spent so far in misplacing it is gone forever I'm afraid. Frustrating tho, that the card is now pretty useless with that fee rate.