It took a full week to withdraw 40 ltc, from last thursday to this morning it finally hit my wallet. I had created a ticket for my issue, and even now there's no response from support about my ticket. I'm glad my funds were finally released, but I know now not to go play on POLO with that sort of support response and propensity for holding your funds for absolutely no reason.
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That was what happened with me when I tried to withdraw a few bitcoins worth of coins from there. I never got an explanation either.