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RE: Poloniex Wallet is Back Online, and I got my 3,000 STEEM!

Two months is far too long to wait for a customer support claim... but at least you got your steem back! That's better than a swift, but not helpful, response.

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Getting STEEM back is definitely the goal, but a response throughout this process would have gone a really long way. They could have explained the situation but instead, through their silence, they communicated I am of no value to them. I understand sometimes things break and sometimes things take time. What I can not understand is being treated as worthless by a service provider.