Three have been some issues in the platform lately. I've seen comments on Telegram, on different issues. You may try writing there.
Otherwise, just keep mailing, and have patience. If you have been replied to wait, just wait. I have had issues as well.
Another advice, which is my experience... Never move many coins without testing the address before, you never know.
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Thanks for the advice , i'll keep mailing and searching
How can i test the address?
By testing, I meant sending just 0.01 coins, for instance. Then if I send them following the proper procedure.
I've made several mistakes: using the wrong account name, account type (sending SteemDollars to a Steem account), wrong memo, or the coins just didn't get there, for unknown reasons to me.
When you ask for support, you are usually told to check the blockchain. But I just feel it is complicated even while it is shown in a format easy to read.
If you don't get your reply, try OpenLedger's Telegram.