Personally I am not familiar with those type of companies, but from your brief description it sounds like something is off. If you have the option I would suggest you mine cryptocurrency yourself as you get much more control over it and at the same time it is really quite fun.
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I am a complete idiot when it comes to mining. I do have a option to request for the servers and run it on my own. Is this "Doable" for your average everyday guy?