Hi @sam-billings! First of all, I'm sorry to hear about all the troubles you've been experiencing as a longtime Binance user. Just know that you're not the only one & I've heard A LOT of complaints from others in the cryptocurrency space about this. It's a continuously growing problem unfortunately, partly due to the fact that the platforms are growing at such astronomical rates that it seems (from an outsider's perspective) practically impossible to keep up with all the customer-side demands.
That's exactly why I'm super excited for Capdax: customer support is going to be one of their main focuses!
That said, some other exchange options I also like to use are Cobinhood, Cryptopia, and HitBTC. Hope this helps!
If there's anything else I can help you out with, please feel free to hit me up at anytime :) I'm more than happy to help others stay informed, get educated, etc.