Another sad story on polo,it look like somebody hacked your personnal infos or your account have been freezed, be patient dont stress too much,if it's not a hack your BTC should back, i heard a similar story from a guy who waited about 4 weeks before he can manage his wallets again on polo. keep it wise...
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My surprise is just the fact that the reduction was from the 0.25% trading fee. No withdrawals.